Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at femmeflair8@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at femmeflair8@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at femmeflair8@gmail.com.

Refund & Returns Policy
Last updated: July 2026

At Femme Flair, your satisfaction is our priority. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

1. Your Legal Rights
As a customer based in the United Kingdom, you are protected by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this policy affects your statutory rights.

2. Cancellation & Cooling-Off Period
You have the right to cancel your order within 14 days of receiving your item(s), without giving any reason. To cancel, contact us at: femmeflair8@gmail.com

3. Eligibility for Returns
Items must be returned within 30 days of delivery, unworn, unwashed, with all original tags attached, and free from stains or perfume.

4. How to Request a Return
Email femmeflair8@gmail.com with your order number and reason for return. We respond within 2 business days. Do not send items without prior authorisation.

5. Return Shipping
Return shipping is the customer's responsibility unless the item is faulty, damaged, or incorrect. Use a tracked service.

6. Return Address
The return address will be provided upon approval of your return request. Contact femmeflair8@gmail.com before sending anything back.

7. Refunds
Processed within 14 days of receiving the return, to your original payment method. Original shipping costs are non-refundable unless the item is faulty.

8. Faulty or Incorrect Items
Contact us within 48 hours of delivery at femmeflair8@gmail.com with photos. We cover return shipping and offer replacement, exchange, or full refund.

9. Exchanges
No direct exchanges — return for refund and place a new order.

10. Non-Returnable Items
Final sale items, underwear, swimwear, and personalised items cannot be returned.

11. Contact
Email: femmeflair8@gmail.com — Response within 2 business days (Mon–Fri)